This article guides you through the process of enabling, updating, and disabling Multi-Factor Authentication (MFA) within the B2Gnow Baseline System. MFA enhances account security by requiring additional verification beyond a password, significantly reducing the risk of unauthorized access due to weak or compromised credentials. This article provides step-by-step instructions for setting up MFA using either an email verification code or an authentication application. It also includes details on how to adjust authentication frequency and manage MFA settings for individual users.

There are two options for multi-factor authentication: receiving an access code via email or utilizing an "authentication app" (such as DUO, Google, Authy, etc.). The following steps for enabling, updating, or disabling MFA are identical for all user types and are detailed as follows:

Enable Multifactor Authentication via Email

1. Select Add Email Method.

2. A modal will appear to inform the user of the next steps. Select Continue to proceed.

3. A new screen will appear, providing additional details. Select Trigger Email with Access Code to prompt an access code to be sent to the email address associated with the user account.

4. Then an email notification will be sent to the user containing an access verification code.

5. Enter the code within 15 minutes and select Submit Code. If it has been over 15 minutes, select the Trigger Another Access Code. To cancel the request, select the Return button.

Enable Multifactor Authentication via the Authenticator App

1. Select Add Authentication App Method.

2. A modal will appear to inform the user of the next steps. Select Continue to proceed.

3. Select Phone or Mobile Device Apps to proceed.

NOTE: Both phone/mobile device apps and browser extensions are supported by the authenticator app method. The following demonstration will use the phone/mobile device app called Authenticator.

4. All Multi-Factor or one-time password (OTP) applications will work for authentication purposes. A list of multi-factor applications may be viewed by selecting the list of Multi-Factor applications here link.

5. Download the applicable application. Select the Close button at the upper right corner of the window to return to the prior screen.

6. Open the Authenticator app on your device and scan the QR code. The Authenticator app will generate a 6-digit access code.

7. Enter the code on the Setup page, select Submit Code.

Note: You can activate both methods at the same time.

Setting the Multifactor Authentication Frequency

1. After Multifactor Authentication is enabled, the Multi-Factor Authentication Frequency setting will become available.

2. Choose how often the multi-factor authentication is required, then select Save. 

3. The Configuration Settings screen will display a green box confirming the frequency has been saved.

Update the Active Multifactor Authentication method

1. Update multifactor authentication method by selecting the Clear, or reset link next to the method you want to deactivate. The select the Add link next method you want to activate. 

2. Follow the Enable Multifactor Authentication via Email or Enable Multifactor Authentication via the the Authenticator App steps above.

Update the Active Multifactor Authentication Frequency

1. Update the multifactor authentication frequency by selecting the Change link next to the Frequency. 

2. Choose the new frequency and select Save. 

3. The Configuration Settings screen will display a green box confirming the frequency has been saved.

Disable the Active Multifactor Authentication method

1. Active multifactor authentication methods and settings may be cleared by selecting the Clear Multi-Factor Authentication button.

2. Confirm you want to clear the setting by entering Your Account Password password, then select Clear Multi-Factor Authentication again. 

3. The Configuration Settings screen will display a green box confirming the settings have been cleared.

Multi-Factor Authentication (MFA) adds an essential layer of protection to user accounts by requiring two or more verification factors to access the system. In the B2Gnow Baseline System, you can enable MFA through either an email-based access code or an authentication app such as Duo, Google Authenticator, or Authy. This article outlines the full process for:

• Enabling MFA via email or an authentication app

• Setting and modifying MFA frequency preferences

• Updating or changing an existing MFA method

• Disabling MFA when necessary

These procedures apply to all user types. Organizations seeking to implement MFA across multiple users or user groups should coordinate with the B2Gnow Configuration Team for system-wide setup requirements and considerations.

If you still require additional assistance, select Submit a Request to create a support ticket.