Overview
B2Gnow provides Help Center articles, training resources, and Support to help vendors and contractors find answers and learn how to use the system. Start with the Help Center or available training resources. Contact B2Gnow Support when you still need assistance.
Steps
Articles and Resources
Purpose and Use: The knowledge base contains articles and reference materials for both basic and advanced functions. Users can quickly find targeted answers to specific questions. These resources are designed to provide step-by-step instructions, screenshots, and examples of common workflows. These document are especially useful for onboarding new users, refreshing knowledge, or troubleshooting step-by-step without external assistance.
How to Access: The articles are located in the Help Center of the dashboard. For more information, read Navigating the Help Center.
Training and Tutorials
Purpose and Use: Training resources go beyond solving problems — they build user confidence and improve efficiency. Sessions typically cover practical scenarios such as setting up dashboards, customizing workflows, or using reporting tools. Tutorials are segmented by skill level, ensuring that beginners don’t feel overwhelmed while advanced users can still explore optimization strategies.
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How to Access:
Live sessions: Found in the training calendar, these interactive sessions often include Q&A opportunities with instructors, enabling users to clarify doubts in real time.
Recorded tutorials: Available on-demand in the Help Center section, tutorials can be revisited whenever needed, making them ideal for refresher learning or training new team members without scheduling constraints.
Technical Support
Purpose and Use: Technical support acts as the last line of assistance when self-service options aren’t enough. The team is equipped to handle complex issues such as system errors, integration problems, or access restrictions. Beyond troubleshooting, support may also provide recommendations for configuration or performance improvements.
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How to Access: If the Help Center or available training resources do not answer your question, select Submit a Request in the Help Center to contact B2Gnow Support. Include information that can help Support understand the issue, such as:
- What you were trying to do
- What happened
- Any error message displayed
- Relevant screenshots or files
- Other details that may help explain the issue
Quick Reference
Use the resource that best matches the help you need.
| Resource | When to Use It |
|---|---|
| Help Center articles | Use articles when you need instructions or information about a specific B2Gnow task or feature. |
| Training resources | Use training when you want additional instruction or demonstrations of how to use B2Gnow. |
| B2Gnow Support | Contact Support when the available Help Center and training resources do not answer your question or you need help with a specific system issue. |
Summary
B2Gnow’s support ecosystem is structured to meet different user needs:
Manuals and guides for detailed, self-paced reference.
FAQs and online help for quick, evolving answers.
Training and tutorials for skill development and practical application.
Technical support for personalized, advanced assistance.
By following this layered approach — starting with self-help resources and escalating to direct support only when necessary — users can maximize both efficiency and learning while navigating the system.
For more detailed guidance on specific features and functionality, explore related articles in the Help Center. If you require additional assistance, select Submit a Request to create a support ticket.
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