The objective of this article is to guide users through the various help and support resources available in the B2Gnow system. Whether you are a first-time user or an experienced one, knowing how to access manuals, training, FAQs, and technical support ensures a smoother, more productive experience with the system.

Articles and Resources

• Purpose and Use: The knowledge base contains articles and reference materials for both basic and advanced functions. Users can quickly find targeted answers to specific questions. These resources are designed to provide step-by-step instructions, screenshots, and examples of common workflows. These document are especially useful for onboarding new users, refreshing knowledge, or troubleshooting step-by-step without external assistance.

• How to Access: The articles are located in the Help Center of the dashboard. For more information, read Navigating the Help Center. 

Training and Tutorials

• Purpose and Use: Training resources go beyond solving problems — they build user confidence and improve efficiency. Sessions typically cover practical scenarios such as setting up dashboards, customizing workflows, or using reporting tools. Tutorials are segmented by skill level, ensuring that beginners don’t feel overwhelmed while advanced users can still explore optimization strategies.

• How to Access:

  • Live sessions: Found in the training calendar, these interactive sessions often include Q&A opportunities with instructors, enabling users to clarify doubts in real time.

  • Recorded tutorials: Available on-demand in the Help Center section, tutorials can be revisited whenever needed, making them ideal for refresher learning or training new team members without scheduling constraints.

Technical Support

• Purpose and Use: Technical support acts as the last line of assistance when self-service options aren’t enough. The team is equipped to handle complex issues such as system errors, integration problems, or access restrictions. Beyond troubleshooting, support may also provide recommendations for configuration or performance improvements.

• How to Access: A ticketing system is available within the Help Center to log issues systematically. Tickets usually require details such as error messages, steps taken before the issue occurred, and urgency level. Depending on organizational arrangements. 

B2Gnow’s support ecosystem is structured to meet different user needs:

• Manuals and guides for detailed, self-paced reference.

• FAQs and online help for quick, evolving answers.

• Training and tutorials for skill development and practical application.

• Technical support for personalized, advanced assistance.

By following this layered approach — starting with self-help resources and escalating to direct support only when necessary — users can maximize both efficiency and learning while navigating the system.

If you still require additional assistance, close this tab and return back to the system and submit a support ticket.