Objective
If you encounter an Out of Memory error while using the application, your browser may be holding too much cached data or stored site information. This can prevent pages from loading correctly.
Clearing your browser’s cached files and site data can free up memory and resolve the error so you can continue working normally.
Before You Begin
Before clearing your browser data:
Save any work in the application.
Close unnecessary browser tabs.
Make sure you know your login credentials, as clearing cookies may sign you out of websites.
Process
Common Causes of Out of Memory Errors
You may see this error when:
- The browser cache becomes too large or corrupted
- Multiple tabs or heavy applications are open
- Browser extensions consume excessive memory
- The browser session contains stored settings that conflict with the application
Clear Cache in Google Chrome
Open Google Chrome.
Click the three-dot menu in the upper-right corner.
Select Settings.
Click Privacy and Security.
Select Clear browsing data.
Set Time range to All time.
Check Cookies and other site data.
Check Cached images and files.
Click Clear data.
Close and reopen Chrome.
Clear Cache in Microsoft Edge
Open Microsoft Edge.
Click the three-dot menu in the upper-right corner.
Select Settings.
Click Privacy, Search, and Services.
Under Clear browsing data, click Choose what to clear.
Set Time range to All time.
Check Cookies and other site data.
Check Cached images and files.
Click Clear now.
Restart Edge.
Clear Cache in Mozilla Firefox
Open Mozilla Firefox.
Click the menu icon in the upper-right corner.
Select Settings.
Click Privacy & Security.
Under Cookies and Site Data, select Clear Data.
Check Cookies and Site Data.
Check Cached Web Content.
Click Clear.
Restart Firefox.
Field Definitions
| Field | Description |
|---|---|
| Time Range | Determines how far back the browser clears stored data. Selecting All time removes all cached data. |
| Cookies and Site Data | Stored information that websites use to remember your login and preferences. |
| Cached Images and Files | Temporary files stored by your browser to help pages load faster. Clearing them can free up memory. |
Notes or Tips
If the error persists after clearing browser data:
Clearing cookies may sign you out of websites and remove saved site preferences. Make sure you know your login credentials before clearing your data.
Try opening the application in an Incognito or Private window to see if the issue persists.
Disable unused browser extensions, which can consume memory.
Close unused browser tabs to improve performance.
Restart your computer if the error continues.
When to Contact Support
If you continue to experience the error after completing these steps, Contact Support and include:
- The exact error message
- The browser and version you are using
- Screenshots of the error
- Steps taken before the error occurred
Summary
An Out of Memory error can occur when your browser stores too much cached data or runs out of available resources while loading a page. Clearing your browser’s cache and site data removes stored files that may interfere with page performance and frees up memory so the application can load properly.
By following the steps for your browser, you can reset stored browsing data, reduce memory usage, and restore normal access to the application. If the issue continues, additional troubleshooting—such as closing unused tabs, disabling extensions, or restarting your browser—may help resolve the problem.
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