Overview
You can send messages from a concession record or audit report to communicate with the concession compliance officer, subtenants, or suppliers.
Use in-system messaging when you need to ask a question, clarify reporting information, share supporting details, or follow up on supplier, subtenant, or audit information.
Messages sent from the concession record are stored in the system so you can review them later.
Before You Begin
You need:
- Access to the concession or audit record
- A question, update, or message to send
- The name of the compliance officer, subtenant, or supplier you need to contact
- Any file attachments, if needed
Before sending a message, confirm that you are on the correct concession record or audit report.
Steps
Message the Concession Compliance Officer
Use this option when you need help from the airport or organization contact assigned to the concession record.
- Open the concession record or audit report.
- Locate the Contact Person link.
- Select the contact person’s name or email address.
- Enter your message.
- Attach a file, if needed.
- Review your message.
- Send the message.
Message a Subtenant or Supplier
Use this option when you need to contact a vendor listed on the audit report.
- Open the concession audit report.
- Locate the subtenant or supplier on the audit.
- Select the Business Name.
- Select the contact person’s name or email address.
- Enter your message.
- Attach a file, if needed.
- Review your message.
- Send the message.
View Sent Messages
Use this option when you need to review messages sent from a concession record.
- Select View.
- Select My Messages.
- Review the messages sent from the concession record.
- Open the message you need to review.
When to Send a Message
| Situation | Who to message |
| You are unsure what revenue or expenditure amount to report. | Concession compliance officer |
| A supplier is missing from the concession record. | Concession compliance officer |
| A subtenant or supplier needs to confirm information. | Subtenant or supplier |
| You need to send supporting documentation. | Compliance officer, subtenant, or supplier |
| A rental car ACDBE supplier has not been approved. | Concession compliance officer |
| A location, store, or passenger service location needs to be updated. | Concession compliance officer |
What to Include in Your Message
| Include | Why it helps |
| Concession name or number | Helps the recipient identify the correct record. |
| Audit time period | Helps the recipient understand which reporting period you are asking about. |
| Supplier or subtenant name | Helps clarify which vendor the message is about. |
| Clear question or request | Helps the recipient respond accurately. |
| Attachment, if needed | Provides supporting details or documentation. |
Definitions
| Item | Description |
| Contact Person | The assigned person connected to the concession record or vendor. |
| Business Name | The vendor, subtenant, or supplier name listed on the audit. |
| My Messages | The area where system messages can be reviewed. |
| Attachment | A file added to the message for reference or support. |
| Compliance Officer | The airport or organization contact responsible for monitoring concession compliance. |
| Subtenant | A business operating under or within a concession arrangement. |
| Supplier | A vendor providing goods or services connected to the concession. |
Summary
In-system messaging helps keep concession communication connected to the record. You can message the compliance officer, subtenants, or suppliers, attach files when needed, and review sent messages later from My Messages.
For more detailed guidance on specific features and functionality, explore related articles in the Help Center. If you require additional assistance, select Submit a Request to create a support ticket.
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